Please place your order in writing using our Order Form and fax to 707.257.3386. You may also place your order by calling us at 707.257.3358, by email to orders@latavolalinen.com, or by stopping by our showroom. Experience has taught us that, and we therefore recommend, faxing or calling in your changes is best. Allow a minimum of 24 hours for your order to be processed.
Will I be assigned an account representative or sales person?
We are definitely a team at la tavola, and any of us can assist you with your order.
What are your payment terms?
A 50% deposit is required at the time of reservation and all balances must be paid in full 48 hours prior to your order leaving our warehouse. All orders require a valid credit card authorization on file.
DELIVERIES AND PICK UPS
What is your policy for Delivered orders?
la tavola’s standard delivery days are Monday through Friday, 8am to 5pm. Orders will be dropped off and picked up from the same convenient location. Deliveries outside our standard coverage area, shipped orders, deliveries with specific time requirements or to difficult locations will incur additional fees.
Do you ship linens?
Orders outside our standard coverage area will be shipped using an outside carrier such as UPS. When appropriate, please provide us with your account information for direct billing with an outside carrier. Shipping charges will be added to your invoice once the details of your shipment are confirmed. Unless otherwise specified, your order will arrive at least one business day prior to your event and must be shipped back to us the next business day.
Do your prices include delivery and shipping?
No. Prices reflect the rental rate only. Please call our offices for exact delivery pricing.
CANCELLATION
Can I cancel or adjust my order?
You can cancel or make changes to your order up to 48 hours prior to it leaving our warehouse, or your deposit becomes non refundable. All orders cancelled after leaving our warehouse are subject to a 50% restocking fee.
Do I have to pay for linens that I don’t use?
We must charge for all linens picked-up, delivered or shipped to you. You may cancel or make changes up to 48 hours prior to delivery. It is always best to order a few extra items, especially with shipped orders and weekend events, to accommodate last-minute needs.
DAMAGED OR MISSING ITEMS
What if items are missing from my delivery?
You are responsible for ordered items from the time of delivery to the time of return, so check all items carefully upon receipt. Immediately report any issues by calling our main office line during our regular business hours.
Will I be charged for damaged or missing items upon return?
Items burned, stained or otherwise damaged beyond future use will incur a replacement fee. Our state-of-the-art RFID tagging system will enable us to give you faster, more accurate counts upon return.
How can I help prevent missing or damaged linens?
Make sure that care is used when removing linens, especially from tables with candles. Hot wax can severely damage fine linens, so be sure that candles are extinguished and that the wax has solidified before they are removed. If linens are wet, please air-dry before bagging. This will help to avoid mildew damage. Be sure that all linens are placed in the bags provided with your order and left in the same location for pick-up.
MISCELLANY
Do I need an appointment to visit the showroom?
Our showrooms are open Monday through Friday from 9am to 4pm (closed for lunch typically from 12 – 1) and while we’d love to know that you will be stopping by – appointments are not required.
Do you have samples available?
Yes. Please call our offices; we will be happy to mail you a small swatch of the fabric you’re considering.
Does la tavola support fundraising efforts?
la tavola receives thousands of requests for donations – both financial and in-kind. Because we simply cannot fulfill every request, we have chosen to focus our support on a specific set of causes. All donation requests must be made using our donation request form.
